How quickly will my order ship?
Orders will be processed within 3 business days. Shipping can take 5-10 business days. Candles and soaps may take longer as these are made to order. You can track your shipment using the tracking code provided in the order confirmation email. 

Do you accept returns or exchanges? 
We do not offer returns on our products. If you are not completely satisfied with your purchase please email us from the contact page within 7 days of receiving your order. 
We do offer exchanges on our products and our exchange policy is in effect for 14 days upon receiving your products. 

For more information, please visit the Return & Exchanges page.

Why should I trim my wick? 

Trimming the wick helps the candle last longer and prevents smoking, popping, and soot. You should trim the wick after every 4 hours of burn time, leaving 1/4 inch of the wick left. We suggest to use a wick trimmer to do this.

and YES, wood wicks need to be trimmed too.
How long should I burn a candle? 
You can burn your candle for a maximum of 4 hours each use. Upon first use of your candle, you should burn for at least 2 hours or until your wax has fully melted to the edges. This prolongs the life of your candle!

Disclaimer: Please keep candles out of reach of children and never leave a lit candle unattended.

What wax do you use for your candles? 
Our candles are made with the highest quality soy wax blend.

What ingredients do you use to make your soaps? 
Our soaps are handcrafted with natural ingredients. Please check the ingredient tab listed under each soap.